Pacific Horizon Motorhomes Terms & Conditions

Terms & Conditions - valid from 01 April 2009

Standard Rates include:

RENTAL LOCATIONS (Vehicle Collection and Return): Auckland, Christchurch, Wellington, Picton

OPERATING HOURS: Client Service Centres Monday to Sunday (includes public holidays) 0800 - 1700

All Client Service Centres closed Christmas Day (25 December)

Pick Ups must commence 30 minutes prior to closure.

STANDARD EXCESS INSURANCE COVER

All Pacific Horizon motorhomes come with fully comprehensive insurance cover which insures against recoverable 3rd party accident damage, theft and breakins (excluding personal belongings). A standard excess of NZ$4,500 (per incident) applies in the event of any damage to either our vehicle or third party property. Multiple windscreen and tyre damage is also covered in the standard policy as is overhead and under-body damage on the rented vehicle. An imprint only (no money held or transferred) of NZ$4,500 will be taken on vehicle collection. The security can be covered by cash, traveller’s cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire or until such time as all damages or other charges have been confirmed and paid for.

Pacific Horizon Motorhomes offer the following options to reduce the Standard Excess:

Street Smart excess reduction 1: NZ$19 per day (added to the standard rate) will reduce the excess for any damage to either vehicle or third party property to a maximum of NZ$2,500 (per incident). Multiple windscreen and tyre damage is covered in the standard policy as is overhead and under-body damage on the rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$950. The security can be covered by cash, traveller’s cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire. or until such time as all damages or other charges have been confirmed and paid for.

Freedom Plus excess reduction 2: NZ$35 per day (added to the standard rate) will waive the excess for any vehicle and third party property damage. Multiple windscreen and tyre damage is covered as in the standard policy as is overhead and under-body damage on the rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$1,750. The security can be covered by cash, traveller’s cheques in NZD or a credit card. Should the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire or until such time as all damages or other charges have been confirmed and paid for.

VEHICLE SECURITY GUARANTEE

A credit card imprint is required on all rental agreements. The credit card must be valid for 28 days after the end of the hire. This credit card imprint or cash will be held for 28 days after the return of the motorhome or until such time as all damages or other charges have been confirmed and paid for. In the absence of a credit card, Pacific Horizon requires a cash vehicle security bond of NZ$4,500 (or $2500 if Street Smart or Freedom Plus buy down options are taken).

IMPORTANT

The hirer is fully liable for any damage to the Pacific Horizon vehicle or third party property if: 1) The terms of the rental contract are breached; 2) Damage to the vehicle is caused by careless, wilful or reckless driving or breach of any NZ driving rules and regulations; 3) Driving under the influence of alcohol or drugs; 4) Driving on restricted roads; 5) Water submersion or salt water damage caused through the hirers fault; 6) Incorrect fuel is used.

ALL INCLUSIVE PACKAGE

Pacific Horizon ’s All Inclusive Package is available to travellers for NZ$47 per day premium on standard rental rates. The All Inclusive Package includes: Waiver of insurance excess on any vehicle and third party property damage Camping table and chairs, baby seat or child/booster seat, and snow chains where necessary. All one way hires free of charge. Note that the rate premium is reduced with long hire discounts as per the rate sheets

PREMIUM CLASS VEHICLE

For an additional fee of NZ$12 per day Pacific Horizon will guarantee a motorhome of 18 months or less (since the date of the vehicles first hire). In the event that a previously booked and confirmed Premium vehicle is not available Pacific Horizon will: 1) refund the client the NZ$12 per day for the hire period, 2) compensate the client a further $10 per day for every day that Pacific Horizon does not provide a Premium Class Vehicle.

ADDITIONAL EQUIPMENT: To be booked at time of reservation and payable on vehicle collection

AMENDMENT FEES: Once a booking is confirmed, 2 amendments will be actioned free of charge with all remaining amendments at a cost of $20 each. The amendment fee will be waived should the amendment increase the revenue of the hire (e.g. additional days added, accessories and insurances added). If an amendment is actioned that alters the date of pick up then any cancellation of the booking thereafter is charged at 100% net tariff, regardless of when the cancellation is made. Exception: Changes to arrival times on pre-confirmed date of pick up or drop off are free of charge.

CANCELLATION FEES

If cancelled 30 days or more prior to vehicle pick up: Deposit

If cancelled 29 - 8 days prior to vehicle pick up: 30%

If cancelled 7 - 1 days prior to vehicle pick up: 75%

No show or cancelled on day of pick up: 100%

If a vehicle is returned early for any reason whatsoever, no refund is available.

Fees will be charged as of date of cancellation

CHANGE OF VEHICLE: If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

LICENCE AND MINIMUM AGE: A valid full national driver licence is required. Non - English language national drivers’ licences must be presented in conjunction with an official translation or valid international driver’s licence. The minimum age is 21 years.

LONG-TERM RENTAL: Long term rentals are subject to additional discounts. See rate sheet for relevant periods.

MINIMUM RENTAL DURATION AND COSTING: Minimum rental period: 5 days, conditions apply. Minimum rental is extended to 14 days for the travel period from 20 December to 10 January and also for NZ/Australia school holiday dates. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.

ONE-WAY RENTAL FEE: LONG-TERM RENTAL: Long term rentals are subject to additional discounts. See rate sheet for relevant periods.

One-way rentals are available between Client Service Centre locations. A fee of $240 is applicable for hires less than 14 days during 1 October - 31 March and during New Zealand school holidays.

REPAIRS: Minor repairs (when client is not at fault) up to NZ$100 may be effected without authorisation and will be reimbursed. Amounts above NZ$100 require approval from Pacific Horizon On-Road Care.

RESTRICTIONS: Pacific Horizon motorhomes can be driven on sealed/bitumen or well formed gravel roads. No vehicle is to be driven on the following roads:

North Island: 90 Mile Beach (Northland) / Colville Township to Port Jackson (Coromandel)

South Island: Skippers Canyon, Road (Queenstown) / Ball Hut Road (Mount Cook)

No animals permitted in vehicles, with the exception of guide dogs, subject to our approval. Smoking is not permitted in vehicles.

TAXES AND LOCAL STATE TAX: All charges include 12.5% GST and Road Diesel Tax. All rates and conditions are subject to change in accordance with changes in government taxes.

VEHICLE RETURN: All vehicles must be returned with a full fuel tank and be filled up within in 3km’s of drop off location as witnessed by refilling station receipts. Refuelling at our Client Service Centre will be charged at current rates per •tank plus an administration fee. Charges will apply should the vehicle be dropped off at a location other than that which was agreed upon.

PLEASE NOTE: Rates and conditions may be subject to change. Whilst including the same facilities, some motorhomes may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.

Terms and Conditions are valid from 1 April 2009 onwards.

Driving in New Zealand, please read some important road rules here...